We are committed to maintaining the highest standards of professionalism, fairness, and integrity in our recruitment practices. If you are dissatisfied with any aspect of our service or would like to raise a concern, we want to hear from you.
Your feedback helps us improve and ensures compliance with the Maritime Labour Convention (MLC 2006) and UK employment laws. All complaints are treated confidentially and fairly.
Submit a Complaint
You may submit a complaint by email to team@poppletonsrecruitment.com or use the form below.
What Happens Next?
- You’ll receive an acknowledgement within 5 working days
- We aim to respond in full within 14 working days
- For complex issues, we’ll keep you informed throughout
If unresolved, you may escalate your complaint to the UK Maritime and Coastguard Agency (MCA) at MLC@mcga.gov.uk.